All this discussion of F9’s makes me long for my A9 which was sent to Gibson’s Nashville repair facility last September for warranty work. It seems that they take their own sweet time with these things. And they don’t talk much either.

They responded quickly to my email with an RMA (return authorization) and they acknowledged receipt of the instrument after a few emails. After that it gets dicey. I got a cryptic reference to “a replacement is being built” after a couple of requests for a status on the repair. I then requested a right of refusal if the replacement was not as good as the original. No response to that. No phone number was forthcoming. Subsequent emails get either no response or “I’ll look into it.”

So my question to you all is: Have you had similar experiences? How long should I realistically expect to wait. Is anyone really there?
Does anyone have a suggestion for at least getting a real person to give me an update? Anyone know someone in the department who could champion my cause?

Thanks

MandMan

Well, I’m glad to hear that no one else has a similar story (so far). Or maybe no one else has had a problem with their Gibson. I’ll let you all know if I hear anything else. I sent another email today asking the same questions I asked you all. We’ll see if there is any response. I think my next email will include reference to this forum thread, so feel free to chime in!

Well, after this saga of waiting with little or no response, the day after a friend suggested I call the police to report a stolen instrument, a brand new A-9 showed up at the door. It’s loud and sweet and plays like a Gibson should. It only took 7 months.
I guess anyone out there looking to use Gibson warranty repair should be ready for this type of waiting. good luck to you all.